Small Engine

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I lost you on the last chat. Sorry. It didn't run when I…

Customer Question
I lost you on...

I lost you on the last chat. Sorry

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

It didn't run when I tried to start it in August, and i just now got to troubleshooting.

Mechanic's Assistant: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?

Yes again.

Mechanic's Assistant: Do you plan on doing the work yourself?

Ah, chat bot. Let's see how this goes

Mechanic's Assistant: Anything else we should know to help you best?

Nope. What do I do next?

Submitted: 10 months ago.Category: Small Engine
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Customer reply replied 10 months ago
I have a generac 17500e and it will turn over but not start. I tested for spark in the plugs and got none. From other stuff on this forum to removed the #18 wire and tried again and got spark. Then I reconnected and tested with the #86 wire removed. No spark. So not sure what to try next...
Customer reply replied 10 months ago
I never gave an email? ***@******.***
Answered in 3 days by:
9/30/2017
Technician: Hank F., Technician replied 10 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 16,004
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is Hank.

Are you still needing help with this?

If so, what is the actual model number of the genset, so I can pull up the proper schematic?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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