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I have a general gp****, model #og**** gasoline powered

Customer Question
I have a general gp****...

I have a general gp****, model #og**** gasoline powered portable generator. The battery is @ 2 yrs old, but indicates full charge on trickle charger. I can pull start the generator and it runs fine. Shutoff switch looks fine. I have checked/cleaned contacts. When I try electric start by choking and pushing the start/run switch, I just hear what sounds like a single click (almost like solenoid engage?). Does anyone have any ideas??? Runs fine with pull start, stops with switch, battery ok. Electric start not functioning properly.. Thank you *****

Submitted: 11 months ago.Category: Small Engine
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Customer reply replied 11 months ago
Sorry this is GENERAC, not general
Answered in 3 hours by:
9/17/2017
Technician: Hank F., Technician replied 11 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 16,006
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

0G9811 is not a model number. It is a part number.

What are the actual model and serial numbers?

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Customer reply replied 11 months ago

Hank This is a Generac GP **** (7000 w/**w). The number I have is OG***, ser# ****. The battery I previously replaced was 12v/10 ah OF*** 26 R series which shows a full charge on the trickle charger. Model is @ 5-6 yrs old (?). I replaced gas last fall and as I said, runs fine with the pull start. Thank You

Technician: Hank F., Technician replied 11 months ago

Sorry, someone in customer service edited out all the numbers - I have no idea what they are.

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Customer reply replied 11 months ago
Hank
I understand the difficulty with the blocked out numbers. The service advertised quick responses and I was outside last night with the generator. Response time was not what I hoped for so canceled service today.Thank You
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