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My whole house generator quit functioning. The module will…

Customer Question
My whole house generator...

My whole house generator quit functioning. The module will not let us reset it

Mechanic's Assistant: What's the make and model of the generator? And can you guesstimate how old it is?

Generac mod(###) ###-####

Mechanic's Assistant: Do you plan on doing the work yourself?

I would like to if possible. I am in the hvac field

Mechanic's Assistant: Anything else we should know to help you best?

IWe are affected by Irma and it has run nicely for 6 days. It shut down and the scrolling won't stop where it says to set the date and time. Numbers just keep rolling. I have removed the battery cable and reconnected several times-same thing

Submitted: 11 months ago.Category: Small Engine
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Answered in 6 hours by:
9/16/2017
Technician: Hank F., Technician replied 11 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,999
Experience: Certified on Onan and Generac generators
Verified
Hello, my name is ***** ***** I am going to assist you with this.
What is the serial number of the genset?
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Customer reply replied 10 months ago
Ser #(###) ###-####
Technician: Hank F., Technician replied 10 months ago

OK.

There are no service bulletins out about this issue, so it means that your controller has gone bad.

You will need to replace the controller.

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Technician: Hank F., Technician replied 10 months ago

Was this what you wanted to know?

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Technician: Hank F., Technician replied 10 months ago

Hello, was this what you wanted to know?

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Technician: Hank F., Technician replied 10 months ago

Due to your refusal to respond, I will be reporting you as a non-compliant customer.

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