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Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15270
Experience:  Certified on Onan and Generac generators
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Well I had it running for about an hour everything good all

Customer Question

Well I had it running for about an hour everything good all of a sudden no power to my frigerators or my fan. Why would that be motor still running
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: this problem just started I had it running about an hour and all of a sudden there was no power to my frigerator but the motor on the generator was still running
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: Yes full tank of gas everything was running fine with the motor we just lost power
JA: Do you plan on doing the work yourself?
Customer: I'm pretty Savvy with small engine repair and Motors just went through a hurricane have no electricity at the house. Maybe I could fix it
JA: Anything else we should know to help you best?
Customer: That's it just quit generating power
Submitted: 1 month ago.
Category: Small Engine
Expert:  Hank F. replied 1 month ago.

Hello, my name is ***** ***** I am going to assist you with this.

I noticed no one else has helped you, so I am going to do my best.
I’m really sorry you had to wait so long for a reply. I can’t speak for anyone else, but I work 2 day jobs, and normally help on Just Answer in the evenings. I was at work all day.
Although I can’t be online 24/7, I am on almost every single day -often only getting 3 or 4 hours sleep, due to me spending so much time trying to help others.

If at any point, you feel you can’t work around this schedule, please just let me know, instead of leaving me negative feedback, and I will opt out. But I do have to consider my full time job.

There could be many reasons for this.

Not all gensets will shut down when they stop producing power, so it may be in the genset itself, and it may not.

It may be a bad transfer switch, if you have a standby unit.

Definitely check the circuit breakers on the genset.

If it is not breakers, what are the brand, model and serial number of the genset?

If this is a standby unit, which transfer switch do you have?