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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 13581
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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Getting a no utility sense light flashing. Generator starts

Customer Question

Getting a no utility sense light flashing. Generator starts and throttles up, but 15 seconds after backs od
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: backs off and stalls
JA: Do you plan on doing the work yourself?
Customer: In middle of Irma right now and generator connects to water pump. I'd like to be able to fix myself
JA: Anything else we should know to help you best?
Customer: That's the symptom. So you think it's gas related
Submitted: 1 month ago.
Category: Small Engine
Customer: replied 1 month ago.
Getting dark. Is it possible to get an answer?
Expert:  Hank F. replied 1 month ago.

Hello, my name is ***** ***** I am going to assist you with this.

What are the brand, model and serial number of the genset?

Customer: replied 1 month ago.
There is a hurricane so I can't get serial number. The brand is Guardian by Generac 20kw natural gas system. Hurricane outside so can't get serial number.
Customer: replied 1 month ago.
1.0 hp engine
Expert:  Hank F. replied 1 month ago.

I can't do anything without knowing which model and serial number it is.

Generac has made many design changes over the years, and I have no idea what you have.