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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 13581
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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Bought a replacement chain for my Craftsman Chain Saw model

Customer Question

Bought a replacement chain for my Craftsman Chain Saw model No.###-##-####(16 inch). Manual states use a 16" chain, bought an Oregon 16" chain, but it is too short. Placed chains side by side and the old chain is longer by approx. 1 ". Can not get new chain on even by loosening guide to lowest setting. What am I going wrong?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just got the new chain this morning.
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: Not really. I have replaced the chain before, but it has been quite a while. Bot***** *****ne, I have fairlytech say.
Submitted: 1 month ago.
Category: Small Engine
Expert:  Donald replied 1 month ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Expert:  Donald replied 1 month ago.

The chain you have may be for a different saw. There are several different 16" chains. I can look up the correct one for you.

Expert:  Donald replied 1 month ago.

We can continue from here.