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My mower is smoking up. It did it once before but that was…

Customer Question
My mower is smoking...

My mower is smoking up. It did it once before but that was from putting in too much oil. I feel like it is going to blow up,

Mechanic's Assistant: What's the make and model of the mower? And can you guesstimate how old it is?

Just a sec let me go look

Mechanic's Assistant: Do you plan on doing the work yourself?

Craftsman Briggs & Stratton Platinum 7.25

Mechanic's Assistant: Anything else we should know to help you best?

I think that is it. It has plenty of oil and gas (probably in dire need of a tune up though).

Submitted: 11 months ago.Category: Small Engine
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Answered in 4 minutes by:
9/10/2017
Technician: Donald, Small Engine Technician replied 11 months ago
Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 2,586
Experience: I have 25+ years of experience repairing 2 & 4 cycle engines
Verified

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

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Technician: Donald, Small Engine Technician replied 11 months ago

What color is the smoke?

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Customer reply replied 11 months ago
Donald,I am a female (my husband has Alzheimer's), but I feel like I just got scammed as they said the charge is only $5 and then when I went through the hoops it jumped to $24.
Technician: Donald, Small Engine Technician replied 11 months ago

Hello. Our site is not a scam. I am a real technician.

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Technician: Donald, Small Engine Technician replied 11 months ago

The $24.00 is for the use of our phone call option. The phone call is only optional. If you like, we can continue on this chat page.

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Customer reply replied 11 months ago
OK, waiting for your call
Technician: Donald, Small Engine Technician replied 11 months ago

Do you still want me to give you a call?

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Customer reply replied 11 months ago
OK, the smoke is white and LOTS of it
Technician: Donald, Small Engine Technician replied 11 months ago

Was your engine smoking prior to you adding too much oil?

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Customer reply replied 11 months ago
No disregard the call, but ok with technical help online.
Technician: Donald, Small Engine Technician replied 11 months ago

No problem. Online help will work just fine for you.

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Technician: Donald, Small Engine Technician replied 11 months ago

Are you saying no to the smoke prior to you adding too much oil?

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Customer reply replied 11 months ago
No.
Technician: Donald, Small Engine Technician replied 11 months ago

How did you remove the additional oil from your engine?

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Customer reply replied 11 months ago
I didn't remove oil. It didn't overflow. I know that previously when we filled the oil very full it smoked just like now, but eventually it worked it's way through it. But, this smoke seems much worse.
Customer reply replied 11 months ago
I am not even positive it is oil related, just guessing since it happened before.
Technician: Donald, Small Engine Technician replied 11 months ago

It is very likely that your engine still has too much oil. If your oil level is too far over the full mark on your dipstick, this can cause white smoke.

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Technician: Donald, Small Engine Technician replied 11 months ago

Have you tilted your mower recently?

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Customer reply replied 11 months ago
OK, give me a second and let me go measure it.
Technician: Donald, Small Engine Technician replied 11 months ago

Take your time.

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Customer reply replied 11 months ago
I can't tell if it is too full. There is no full line marker on the dip stick.
Customer reply replied 11 months ago
Will it smoke if the stick is not screwed all the way in?
Technician: Donald, Small Engine Technician replied 11 months ago

Yes, your engine can smoke if your dipstick is not screwed all the way in.

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Technician: Donald, Small Engine Technician replied 11 months ago

Your dipstick has to be tight ...

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Customer reply replied 11 months ago
OK, let me put it back in and let you know.
Technician: Donald, Small Engine Technician replied 11 months ago

Thanks!

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Customer reply replied 11 months ago
Problem solved. Expensive human error.
Customer reply replied 11 months ago
For future reference how much oil should I put in as it doesn't have a "fill" line
Technician: Donald, Small Engine Technician replied 11 months ago

Thanks for checking.

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Technician: Donald, Small Engine Technician replied 11 months ago

Your engine requires 20 oz. of engine oil.

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Technician: Donald, Small Engine Technician replied 11 months ago

Thank you again for choosing Just Answer. If you need additional assistance, please feel free to let me know, and I will be happy to continue working with you, until our problem is resolved. There is a link in your email that you can click on, if or when you need to return to our discussion page.

My goal is to always offer total satisfaction. If you feel that my services have been helpful to you, please take a moment to rate my services.

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Customer reply replied 11 months ago
Thank you!
Technician: Donald, Small Engine Technician replied 11 months ago

You are very welcome! I enjoyed working with you. I do hope all continues to go well for you.

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Technician: ,  replied 11 months ago
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