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Our generic won't start. We drained the old gas that was in…

Customer Question
Our generic won't start ...

Our generic won't start

Mechanic's Assistant: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?

Yes we drained the old gas that was in there put fresh gas and cleaned the spark plug still won't start we do not know if it is the battery

Mechanic's Assistant: Do you plan on doing the work yourself?

At this point yes. hurricane irma is coming and there is no on e else to help

Mechanic's Assistant: Anything else we should know to help you best?

We have only used it once or twice so its basically brand new

Submitted: 11 months ago.Category: Small Engine
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Customer reply replied 11 months ago
we have only used it once we drained the previous gas and put in new betas cleaned the spark plug. it was just about to start fo9r a sec then it didnt
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
9/8/2017
Technician: Hank F., Technician replied 11 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,999
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

What are the model and serial numbers of the genset?

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Customer reply replied 11 months ago
generac gp6500
Customer reply replied 11 months ago
once of them started. the battery was dead. we are checking the other generac that did not want to start
Technician: Hank F., Technician replied 11 months ago

That is not the model number. That is the family class.

I need the actual model and serial number.

And while you are at the genset, since I know it is a GP family, go ahead and check to see if you are getting spark to the plug.

To check for spark, remove the spark plug wire from the spark plug.
Remove the spark plug from the cylinder.
Attach the spark plug wire to the spark plug.
Using insulated tools so you do not get shocked, hold the base of the plug to the bare metal of the engine.
Crank the engine and observe the plug for spark. There should be a bright blue spark jumping the gap of the spark plug.
Check both cylinders.
Is there spark present?
.

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