Small Engine Troubleshooting Problems? Ask a Mechanic Now.
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Sounds like your drive gear retainers and/or gears are not working on the wheels properly.
see the link provided for part numbers and pictures of assembly
See #49 and #50 and #51 in list
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Should be able to adjust the cable that is pulled when the handle is pulled backwards
In the center of the handle there is the ez walk handle that you pull to make machine go forwards. On some models there is an adjustment on the back side. being as you cannot pull mower backwards, leads me to believe the parts I suggested above are no good. cleaning will not fix the issue. being as I cannot see the machine in action I can only go by previous experience. If the belt is not jammed underneath machine, the cable is not jammed inside housing, the wheel gears, and other parts listed are the only other issue that can cause this
You are correct it shouldn't turn when the handle is not engaged, It will however turn if the gears need replaced. Goo Luck and hope you get it repaired.
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