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JON, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1092
Experience:  Certified Small Engine Technician
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I am assembling my TB130XP and ran into a problem. When I

Customer Question

I am assembling my TB130XP and ran into a problem. When I pull the starter rope it only goes out 2-3 inches. I hold the blade control against the upper handle.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I'm assembling it now. never used it.
JA: Do you plan on doing the work yourself?
Customer: It's brand new. Yes.
JA: Anything else we should know to help you best?
Customer: No.
Submitted: 11 days ago.
Category: Small Engine
Expert:  JON replied 11 days ago.

Hi, my name is***** me review the issue, and I will be more than happy to help resolve it as quickly as possible. I will return in under 5 minutes

Expert:  JON replied 11 days ago.

lift mower up and check underneath to make sure the blade is not hitting the handles under the deck

Let me know if you need anything else as I am here for you. Please remember to RATE me as I strive to be the BEST, ***** ***** ratings help me to achieve this. 5 STAR RATING IS MY GOAL

Customer: replied 10 days ago.
I figured it out myself.
Expert:  JON replied 10 days ago.

m​at i ask what the issue was so i will know for future use please

Customer: replied 10 days ago.
I fix it myself. I was given no advice and therefore shouldn't be charged any fee.
Expert:  JON replied 10 days ago.

y​ou are only charged fee if you are satisfied with service. you can contact customer service and they can release any funds on hold for you. I was just curious as to what the issue was in case I run into the same problem again

Customer: replied 8 days ago.
You never gave a response as to what I should do. I finally figured it out myself. I have no intention of paying for service that was not performed.