Small Engine

Small Engine Troubleshooting Problems? Ask a Mechanic Now.

Ask an Expert,
Get an Answer ASAP!

Small Engine

Used my new Poulan Pro walk behind mower yesterday to trim

Customer Question
grass around trees in yard...
Used my new Poulan Pro walk behind mower yesterday to trim grass around trees in yard. Blade scraped a cut stump under the grass and then started vibrating and would stall in heavier grass that it was previously cutting. Hardware store that sells the mowers said it may not be the shaft - there is another minor part that may be replaced to repair. Recommendation for repair - this is my third Poulan mower. If it can't be fixed at reasonable cost it will be my last. Thanks for your assistance. Don
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: Yes, there is fuel. Yesterday was first day I filled it with the gas and oil - brand new.
JA: Do you plan on doing the work yourself?
Customer: Depends - if there is a local service technician in/near Allentown PA I would prefer to have them make the repair.
JA: Anything else we should know to help you best?
Customer: What else do you need? Mower is basically inoperable at this point.
Submitted: 6 months ago.Category: Small Engine
Show More
Show Less
Ask Your Own Small Engine Question
Answered in 1 minute by:
5/12/2017
Technician: JON, Small Engine Technician replied 6 months ago
JON
JON, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1,462
Experience: Certified Small Engine Technician
Verified

Hi, my name is ***** ***** me review the issue, and I will be more than happy to help resolve it as quickly as possible.

Ask Your Own Small Engine Question
Technician: JON, Small Engine Technician replied 6 months ago

What is the model or Product number of the machine. Normally located at the rear of the machine. It could be a blade adapter causing the issue

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
There is no model/product number on mower - Reference Guide just notes it is a Poulan Pro Walk Behind Mower - purchased in fall 2016. If you can't help because of lack of information on specifics for mower, please let me know and I will request a refund and go directly to a lawn repair service in the area. Thank you.
Customer reply replied 6 months ago
I do not wish to expend any further money on this inquiry. Please process a refund or provide number to call. Thank you.
Technician: JON, Small Engine Technician replied 6 months ago

I would need model or product number to get replacement part info. As far as knowing what the issue is, I would check the blade adapter and tightness, as with most of the new mowers, the blade adapter is designed to shear before the crankshaft can be damaged. What color is your machine and I can pull a model from one here in my shop.

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
It is all black.
Customer reply replied 6 months ago
let me look once again for the serial plate - manual states it should be on rear of housing. Give me a few minutes to respond. thanks.
Technician: JON, Small Engine Technician replied 6 months ago

Should be under rear flap for mower. I am going to take a picture of one I have and upload for viewing purposes. I will circle what needs to be checked. Give me a few moments please

Ask Your Own Small Engine Question
Technician: JON, Small Engine Technician replied 6 months ago

You should have a 7/8" blade adapter on this machine. It looks like the one in the link

http://www.ereplacementparts.com/blade-adapter-p-1741515.html

You can view 2 pics on this page. the little blade holder nipples are what breaks off. You will want to check these as they get broken or worn down, and will not hold blade steady and cause it to be off balance.

See #57 in the below link. this is the part you will need if it is damaged

http://www.partstree.com/parts/poulan/mowers-walk-behind-lawn-mower/pr500n21sh-96112013101-poulan-pro-walk-behind-mower-2015-02/frame-engine/

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
Found it - Model###-##-####01 Is this what you are using?
Technician: JON, Small Engine Technician replied 6 months ago

yes, I had one out in my shop

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
Okay - what next? Do you order the parts to be shipped to me? If so, what are the costs and timing? Also, I had the same issue with the mower I replaced with the current one - model #*********** Most likely need the same type of parts for that one.
Technician: JON, Small Engine Technician replied 6 months ago

Before parts are ordered I would remove the old one and make sure that is the issue. I cannot order parts, but you can order them online through PARTSTREE.COM (the link I sent) You will want to remove the old part and see if the blade holder nipples are broken or worn any. THEY should be sticking up and nipples going into the blade holes on the sides of the main hole

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
Okay . Thank you very much. Sorry for my frustration - seemed that each step in this process was costing additional money and I wasn't aware of that from the web page summary. Appreciate the assistance.
Technician: JON, Small Engine Technician replied 6 months ago

I believe the original price is $18 or $24 total. I am unsure of the costs of these.

Let me know if you need anything else as I am here for you. Please remember to RATE me as I strive to be the BEST, ***** ***** ratings help me to achieve this. 5 STAR RATING IS MY GOAL

Ask Your Own Small Engine Question
Customer reply replied 6 months ago
FYI - Must pay $6 initially, then another $18 to continue.
Technician: JON, Small Engine Technician replied 6 months ago

Okay, I am unsure of the costs. Customer service would be able to answer any cost questions.

I would check the other mowers you have also though, as they have the same issues and can be fixed for under $10 each if the adapter is the problem. If you need anything else, let me know. Please RATE your experience with me personally, as I am here for you and to provide the most accurate info avail

Ask Your Own Small Engine Question
Ask JON Your Own Question
JON
JON
JON, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1,462
1,462 Satisfied Customers
Experience: Certified Small Engine Technician

JON is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Curtis B.

Curtis B.

Technician

14,060 satisfied customers

have worked on and around most engine models for 35 yrs./Polaris ATV expert

Rick

Rick

Factory Authorized Trainer

4,218 satisfied customers

Outdoor Power Equipment technical trainer since 1990, covering eight states.

Jon K.

Jon K.

Small Engine Diagnostic Expert

2,995 satisfied customers

Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines

James W

James W

Small Engine Troubleshooting Expert

2,986 satisfied customers

7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years

Vince O.

Vince O.

Small Engine Technician

2,844 satisfied customers

Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers

RUSS

RUSS

SERVICE TECHNICIAN

1,723 satisfied customers

28 YEAR SERVICE TECHNICIAN

Wayne

Wayne

Engine Rebuilder

1,431 satisfied customers

many years on egine rebuilding, lawn mower,roto tiller,Truck,and small engines

< Previous | Next >

Related Small Engine Questions
I have a Stihl FS36 trimmer. Trying to check why does not
I have a Stihl FS36 trimmer. Trying to check why does not start. I have spark. Cleaned carby real good. Carby is WT 1608. Want to check the needle valve works OK by blowing through a hose. Saw this te… read more
Donald
Donald
Owner / Technician
High School
2,217 satisfied customers
My Generac xg8000 stand buy gen shunts and surges so much
My Generac xg8000 stand buy gen shunts and surges so much when it runs, it has very little use. I have gas in the tank with Stabil. Should I drain tank and put in new gas or a carb cleaner ? Thanks. *… read more
JohnF2015
JohnF2015
High School Diploma
1,157 satisfied customers
I have a new 22kw generac generator and get a T1 battery
I have a new 22kw generac generator and get a T1 battery charger disconnect on my generator screen … read more
Hank F.
Hank F.
Service Technician
High School or GED
5,361 satisfied customers
What are the points settings/clearance and float level for a
what are the points settings/clearance and float level for a 4 stroke Briggs & Stratton engine on a Masport rotary hoe. Old model. … read more
Curtis B.
Curtis B.
Technician
Associate Degree
14,060 satisfied customers
I have a troy bilt vac with a Tecumseh H50-65582_. Not sure
I have a troy bilt chipper vac with a Tecumseh H50-65582_. Not sure what the last number or letter is. The engine is blown and I am looking for a replacement … read more
JohnF2015
JohnF2015
High School Diploma
1,157 satisfied customers
Which line coming out of thank goes where? two lines come
which line coming out of thank goes where ? two lines come out top to where? I think it goes to carb. … read more
Wayne
Wayne
Engine Rebuilder
Vocational, Technical or Trade Scho
1,431 satisfied customers
I have a 1997 polaris xplorer. We have had an intermittent
I have a 1997 polaris xplorer. We have had an intermittent problem with gas leaking out of the carburetor from the hoses. Recently it has begun flooding the engine. We have rebuilt the carb but the pr… read more
JON
JON
Small Engine Technician
1,462 satisfied customers
I bought a 21R707-0011-G1 engine did not come with gas tank
I bought a 21R707-0011-G1 engine did not come with gas tank i got a799111 tank for it how does it mount … read more
JON
JON
Small Engine Technician
1,462 satisfied customers
How do I get the program from Spanish to english. I ha an
I ha an electrician put it in thurs and some how he got it in the Spanish program … read more
Hank F.
Hank F.
Service Technician
High School or GED
5,361 satisfied customers
I'm replacing the centrifical clutch pulley on a 12 hp
I'm replacing the centrifical clutch pulley on a 12 hp Tecumseh (sawmill) engine is OHM 120 YTPXS3582AC, they have 3 rpm startings 1200, 1800, 3000 rpm. what do I need? … read more
Curtis B.
Curtis B.
Technician
Associate Degree
14,060 satisfied customers
I have 3184 cub cadet hyd deck lift leaking at top piston
I have 3184 cub cadet hyd deck lift leaking at top piston that goes up and down when lifting and lower mower deck … read more
Curtis B.
Curtis B.
Technician
Associate Degree
14,060 satisfied customers
Where to get engine wiring diagram for 20 Hp Briggs and
Where to get engine wiring diagram for 20 Hp Briggs and Stratton model no 40N877-0029. … read more
Wayne
Wayne
Engine Rebuilder
Vocational, Technical or Trade Scho
1,431 satisfied customers
I want to disable the SeatSwitch on CubCadet LTX1046VT (need
I want to disable the SeatSwitch on CubCadet LTX1046VT (need to shift weight when mowing on hills). I pulled Neg Battery Cable & Spark Plug wire; then pulled SwitchConnector apart under seat. But.. no… read more
James W
James W
Small Engine Troubleshooting Expert
Bachelor's Degree
2,986 satisfied customers
My nearly new &S 250 cc snow thrower has had only one winter
My nearly new B&S 250 cc snow thrower has had only one winter of light use, yet this season it is refusing to start. Have siphoned the gas tank and replaced fuel with higher octane gas. Am following t… read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
What would you diagnose as the problem? Engine will turn in
What would you diagnose as the problem? Engine will turn in either direction and then hit something, valve piston, etc. The intake valve moves as it should, the exhaust seems as if its bent, the rod d… read more
Donald
Donald
Owner / Technician
High School
2,217 satisfied customers
I own Briggs & Stratton mower, Model 100000 and have
I own Briggs & Stratton mower, Model 100000 and have misplaced the charger. Need to buy one. This is a self propelled mower. … read more
Donald
Donald
Owner / Technician
High School
2,217 satisfied customers
I have a Yamaha gas golf cart, has new battery, gen/starter,
I have a Yamaha gas golf cart , has new battery , gen/starter, /voltage reg , still doesn't charge the battery . reads 5 ohms starter when ohm red/green wires … read more
Curtis B.
Curtis B.
Technician
Associate Degree
14,060 satisfied customers
Garage door does not stay down when closing comes back up
garage door does not stay down when closing comes back up when it hits bottom … read more
Wayne
Wayne
Engine Rebuilder
Vocational, Technical or Trade Scho
1,431 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x