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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 13581
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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I have a Craftsman ZT7000 mower - can't get it started. Just

Customer Question

I have a Craftsman ZT7000 mower - can't get it started. Just put a new battery in it today. Cranks but won't turn over.
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: There is fuel - I'm not sure where the shut off valve is. I had it running just about a week ago. Had to jump start it.
JA: Do you plan on doing the work yourself?
Customer: If it's not too difficult!
JA: Anything else we should know to help you best?
Customer: Not really
Submitted: 4 months ago.
Category: Small Engine
Expert:  Donald replied 4 months ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Expert:  Donald replied 4 months ago.

You and I need to determine if our problem is fuel related or ignition related.

Expert:  Donald replied 4 months ago.

Do you have some carburetor cleaner in a can?

Customer: replied 4 months ago.
no - but i could get some
Customer: replied 4 months ago.
where do I spray it?
Expert:  Donald replied 4 months ago.

Thanks for your response. If you get some carburetor cleaner in a can, spray a small burst directly into your carburetor, to see if your engine will start up and run briefly. If it does, this means that your ignition is ok.

Expert:  Donald replied 4 months ago.

If your engine does not start up, your ignition is at fault.

Customer: replied 4 months ago.
how long are you available to me? I can do this tomorrow.
Expert:  Donald replied 4 months ago.

I can follow up with you tomorrow. There are no additional fees for following up on your initial question.

Expert:  Donald replied 4 months ago.

If your engine starts, you and I will focus on fuel/carburetor issues ...

Customer: replied 4 months ago.
Great - I will be back Thursday.
Expert:  Donald replied 4 months ago.

Very good! I will work with you until we figure out what is going wrong.