How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JON Your Own Question
JON
JON, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1404
Experience:  Certified Small Engine Technician
94737911
Type Your Small Engine Question Here...
JON is online now
A new question is answered every 9 seconds

Curtis, I was using my Ariens Machine and went to change

Customer Question

Hello Curtis, I was using my Ariens Machine and went to change gears from forward to reverse and nothing happened tried forward again and that now did not work. With machine in
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: neutral I was able to move the machine in gear it was locked Motor still ran
JA: Do you plan on doing the work yourself?
Customer: If I can.
JA: Anything else we should know to help you best?
Customer: Just that it looks like a shift problem?
Submitted: 9 months ago.
Category: Small Engine
Expert:  JON replied 9 months ago.

Hi, my name is ***** ***** me review the issue, and I will be more than happy to help resolve it as quickly as possible.

Expert:  JON replied 9 months ago.

What is the model and serial number of this machine? Does it have a belt and/or chain? Have you checked these if so, as it is the most common issue when you have this problem. Since it will not move while in gear, it tells me the transmission I working correctly, but part of the drive system is not, and this is usually caused by a belt/chain/cable issue. I can tell more after model and serial numbers are received.