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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 13581
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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I have aToro Timecutter SS5000. I only get a clicking sound

Customer Question

I have aToro Timecutter SS5000. I only get a clicking sound when I try to start the Kawasaki engine. I have replaced the solenoid, the two plugs and verified that there are 12 Volts to the solenoid when the key is turned on. continue to only get a clicking sound
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: Yes
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: That is all I can think of at this time.
Submitted: 1 year ago.
Category: Small Engine
Expert:  Donald replied 1 year ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Expert:  Donald replied 1 year ago.

Is the clicking sound coming from your solenoid?

Customer: replied 1 year ago.
It sounds as if it is coming from te solenoid.
Expert:  Donald replied 1 year ago.

Thanks for your reply. Do you have a multimeter?

Customer: replied 1 year ago.
Expert:  Donald replied 1 year ago.

Are you familiar with using a screwdriver to jump across your solenoid posts?

Customer: replied 1 year ago.
I am.
Expert:  Donald replied 1 year ago.

Very good! I would like for you to try something for me. Try jumping your solenoid, and let's see what happens.

Customer: replied 1 year ago.
With the switch in the off position, the engine attempts to start.
Expert:  Donald replied 1 year ago.

Thank you for checking. Next test. Use your multimeter to check for voltage at your starter, when your ignition switch is in start position.

Customer: replied 1 year ago.
I do not get any voltage on the starter when the key is switched to the start position
Expert:  Donald replied 1 year ago.

Ok ...

Expert:  Donald replied 1 year ago.

I do not have a wiring schematic, so I will have to fell my way through our troubleshooting. You have two large red cables on your solenoid. How many small wires are attached to your solenoid?

Customer: replied 1 year ago.
My cell phone reception is very weak here. Will u please call me at(###) ###-####
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I have a small red wire which is connected to the battery side of the solenoid.
Expert:  Donald replied 1 year ago.

There is an additional fee for phone calls. If you prefer, we can continue on this discussion page.

Expert:  Donald replied 1 year ago.

That wire has a fuse.

Customer: replied 1 year ago.
Please continue on this discussion page.
Expert:  Donald replied 1 year ago.

This will be fine. No problem. You should have either one or two additional small wires on your solenoid.

Customer: replied 1 year ago.
I have one wire only in addition to the two major red wires. I do not see a fuse.
Expert:  Donald replied 1 year ago.

Can you take a picture of your solenoid?

Customer: replied 1 year ago.
I am sorry but I do not have access to a smart phone at this time. I will have access to one at 9:00 AM EST tomorrow.
Expert:  Donald replied 1 year ago.

No problem. Take a look at the image below

Expert:  Donald replied 1 year ago.

Does the solenoid in the image look like yours?

Customer: replied 1 year ago.
Mine looks just like that. I havr two blue wires and two green wires connected on the bttom terminals.
Expert:  Donald replied 1 year ago.

Another image ...

Expert:  Donald replied 1 year ago.

We will use the second image for reference purposes. Check the voltage on your solenoid post, that I labeled To Battery.

Customer: replied 1 year ago.
10.4 Volts
Expert:  Donald replied 1 year ago.

This reading should match your battery voltage. Can you check battery voltage again?

Customer: replied 1 year ago.
It is 10.05 Volts. The other reading was actually 10.04 volts.
Expert:  Donald replied 1 year ago.

Your readings are too low. I would like for you to do one more test. Check your battery voltage with your key in start position.

Customer: replied 1 year ago.
It drops down to 7.5 Volts to 9.5 volts
Expert:  Donald replied 1 year ago.

Your voltage is dropping too low to activate your solenoid. Do you have a battery charger?