New generator, when it started it would not shut off, has voltage at breaker in generator,voltage at lugs in transfer

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Customer: New generator, when it started it would not shut off, has voltage at breaker in generator,voltage at lugs in transfer switch, does not have voltage when utility power is cut,
has a warning on panel, running warning charger missing ac. This is a generac 16,000 kw.
Answered by Hank F. in 4 days 6 years ago
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Hank F.
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