How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Curtis B. Your Own Question
Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 28084
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
Type Your Small Engine Question Here...
Curtis B. is online now
A new question is answered every 9 seconds

My husband just bought a poulon Pro chainsaw. Used it for

Customer Question

My husband just bought a poulon Pro chainsaw. Used it for about an hour and now the chain won't move. Thought the clutch was in lock position but no matter if it is on or off ( clutch) it won't move.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: We bought the chainsaw about two months ago and he hasn't been able to use it since
JA: Do you plan on doing the work yourself?
Customer: My husband has been an avid chainsaw user. He might be able to do it.
JA: Anything else we should know to help you best?
Customer: Only that we can't get the chain to move. It starts up good. runs good but chain won't move
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: Yes Yes and Yes
Submitted: 10 months ago.
Category: Small Engine
Expert:  Curtis B. replied 10 months ago.

Loosen the chain bar and back the chain off, to see if the chain is bound up with debris.

Customer: replied 10 months ago.
We checked out all of the debris and it looks clean
Customer: replied 10 months ago.
My son cleaned it
Customer: replied 10 months ago.
could the clutch handle be locked in the lock position for some reason to stop the chain from moving
Customer: replied 10 months ago.
Is that it? I thought that I would get a little more help.
Expert:  Curtis B. replied 10 months ago.

Did you remove the chain and bar, and it will not turn?

Customer: replied 10 months ago.
we fixed it. It had burrs on chain and bar. grounded them off. works now.
Expert:  Curtis B. replied 10 months ago.

Good job! Please rate to close and get me credit! Thanks.

Expert:  Curtis B. replied 10 months ago.

Please rate to close!