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Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 2047
Experience:  I have 25+ years of experience repairing 2 & 4 cycle engines
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My mower will not start. It started only once. The first

Customer Question

My mower will not start. It started only once. The first time I used it so has about one hour of use.
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: Yes.
JA: Do you plan on doing the work yourself?
Customer: I have no way to get it to a repair person.
JA: Anything else we should know to help you best?
Customer: Why should a brand new mower not work? First the electric start didn' t work and now it won' t start with the pull cord either. I replaced a fuse but it just acts like it will start but the engine does not turn over. This is truly a piece of junk.
Submitted: 11 months ago.
Category: Small Engine
Expert:  Donald replied 11 months ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Expert:  Donald replied 11 months ago.

What brand is your mower?

Customer: replied 11 months ago.
My mower is a Troy bilt 280 es
Expert:  Donald replied 11 months ago.

Thanks for your response. How old is the fuel inside your fuel tank?

Expert:  Donald replied 11 months ago.

Do you have some carburetor cleaner in a can, or starting fluid?

Customer: replied 11 months ago.
I have a bottle of fuel system cleaner
Expert:  Donald replied 11 months ago.

Thanks for your reply. Sorry for the delay in responding to you. The reason I asked about the carburetor cleaner in a can, is because I would like for you to spray some directly into your carburetor, to see if your engine will start, and run briefly.

Customer: replied 11 months ago.
I have a bottle of furl system cleaner. I have no idea what the careburator looks lime or where it is.
Customer: replied 11 months ago.
Fuel system cleaner
Expert:  Donald replied 11 months ago.

No problem. Do you know where your air filter is located?

Customer: replied 11 months ago.
no.
Customer: replied 11 months ago.
Talk to me tomorrow about this. It is almost 10 pm and I am not going to figure this out tonight.
Expert:  Donald replied 11 months ago.

This will be fine. I will attach a video that shows where your air filter is located.

Expert:  Donald replied 11 months ago.

You can watch the video tomorrow. The opening to your carburetor is located behind your air filter.

Expert:  Donald replied 11 months ago.

If you can purchase a can of carburetor cleaner tomorrow, we can use it to help troubleshoot our problem.