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An Onan Generator Model GSBB had Fault Code 45 (speed sense)

Customer Question
a couple weeks ago and...
An Onan Generator Model GSBB had Fault Code 45 (speed sense) a couple weeks ago and fault code 27 (voltage sense) today. New England Generator sold it and Matthews electric (Scott Matthews) installed it. N.E. Generator told me today that SOME (not all) of the parts have arrived. The generator has only INTERMITTENTLY RESPONDED to the weekly exercise programming.
They couldn't just now tell me whether they have the correct parts. Can you let me know whether they do?
My wife is expecting to be called for surgery any day now. We can't afford to be delayed by the generator.
If you can't let me know by phone or email, please let me have the contact data for someone who can let me know.
Allan *******, ************ and ********** Landlines and ******* Mobile, and ****************.
Submitted: 2 years ago.Category: Small Engine
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Answered in 4 hours by:
2/17/2016
Technician: Hank F., Technician replied 2 years ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,979
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

I am not sure I understand your question.

Are you just wanting to know if you got the right parts?

What parts did you get, and what parts did you need?

What is the full model number of the genset?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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