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I have a new Troy Built 2100 snow blower. It will not start.

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I have a new Troy...
I have a new Troy Built 2100 snow blower. It will not start. Ethanol free gas, full tank and oil are new and check out. What do I need to do?
Submitted: 2 years ago.Category: Small Engine
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Answered in 1 minute by:
1/24/2016
Technician: JohnF2015, Technician replied 2 years ago
JohnF2015
JohnF2015, Technician
Category: Small Engine
Satisfied Customers: 1,261
Experience: Owner/Service Technician at S & J Small Engines
Verified

Hi, my name is***** will be assisting you.

Is this the first time that you have tried to start it? It is brand new? Have you checked to see if you are getting spark to the spark plug?

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Customer reply replied 2 years ago
It is brand new. I have not tried the spark test. I am not sure where the plug is. When I use the electric start it cranks but will not start. Is this irrelevant to the spark plug and would happen regardless?
Customer reply replied 2 years ago
John, are you still there?
Technician: JohnF2015, Technician replied 2 years ago

Sorry, I had stepped away. It cranking is going to happen regardless. If there is no spark to plug then the engine is not going to start and run. It being a brand new machine I would recommend that you take it back to where you purchased it or to an authorized dealer to have it repaired under the warranty. You can check for spark before doing that however to make certain that is either is or isn't firing.

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Customer reply replied 2 years ago
How do I access the plug and do a spark test on my snowblower?
Technician: JohnF2015, Technician replied 2 years ago

You will need to remove the cover that is on the back of the machine in order to gain access to the spark plug.

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Customer reply replied 2 years ago
Ok. So once I have access how do I determine if I have a spark?
Technician: JohnF2015, Technician replied 2 years ago

The easiest way is to remove the spark plug from the engine, insert it back into the spark plug wire, hold it against something metal around the engine area and crank the engine while watching to see if you get a spark at the plug.

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Customer reply replied 2 years ago
Ok. I'll be back in a while.
Technician: JohnF2015, Technician replied 2 years ago

Let me know what you find.

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