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You may have one of 2 types of slides for the drawer.
On one type once you pull the drawer open you will see a lever on each side in the drawer slide. One lever you will push up and the other you will push down. While doing this you can pull the drawer all the way out.
The other type has a tap you need to push in on both sides. If you have the manual you will find this information in it. I can also post a link to the manual if you need it.
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