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We have power back but when we turn off the generator it shuts…

Customer Question
We have power back but...
We have power back but when we turn off the generator it shuts down the power in the house. What do we do!
Submitted: 2 years ago.Category: Small Engine
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Customer reply replied 2 years ago
We can't get though to the generator company so the generator continues to run. We need help now.
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
We have finally connected to the service company. Thank you anyway, we should be able to fix this problem.
Answered in 2 hours by:
7/30/2015
Technician: JohnF2015, Technician replied 2 years ago
JohnF2015
JohnF2015, Technician
Category: Small Engine
Satisfied Customers: 1,244
Experience: Owner/Service Technician at S & J Small Engines
Verified
It sounds like the transfer switch is not working properly to transfer your service back to the electric company.I hope that they provided a solution for you.Thanks for choosing justanswer.com
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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