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Gen run but shut off electric aft

Customer Question
er a few minutes. Air...
Gen run but shut off electric aft er a few minutes. Air filter a little dirt but not bad. Oil level good. Hot day 90 plus. Was using it on the road before this started. MARQUIS GOLD 5500.
Submitted: 3 years ago.Category: Small Engine
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Answered in 2 days by:
7/29/2015
Technician: Hank F., Technician replied 3 years ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 16,002
Experience: Certified on Onan and Generac generators
Verified
Hello!
My name is ***** ***** I am going to assist you with this.
It sounds like you may have tripped the circuit breakers on the genset.
Have you checked them?
.
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Customer reply replied 3 years ago
Yes breaker good. Still getting power to transfer switch from generator. Thinking maybe Smart energy management board model 620 inside rv
Technician: Hank F., Technician replied 3 years ago
How much voltage is getting to the transfer switch?
Is the TS switching over and letting power out?
.
'
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Customer reply replied 3 years ago
120 on both line same on output lines 120 volts but 0 volts inside breaker panel.
Technician: Hank F., Technician replied 3 years ago
Then the genset and the transfer switch are ok.
Your problem is between the TS and the breaker panel.
If you have an inverter in your unit, that is the most likely place to be a problem.
.
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Customer reply replied 3 years ago
Can you give me a appr. Time you will call? (###) ###-####
Customer reply replied 3 years ago
You never called. Found problem in transfer switch. Please refund charge for call never made. Thank you.
Technician: Hank F., Technician replied 3 years ago
There was no notice that you had requested a phone call.
.
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Customer reply replied 3 years ago
Saw extra charge on credit card.
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