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I am getting this error message.. Safari can’t open the file…

Customer Question
I am getting this...

I am getting this error message.. Safari can’t open the file “cv50_20917_6373_2016-03-11_keep_userdisk.clo” because no available application can open it.

Contractor's Assistant: When did you last update Safari?

I did an apple update today

Submitted: 3 months ago.Category: Small Appliance
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Answered in 5 minutes by:
3/24/2018
Small Appliance Technician: eeewing,
 replied 3 months ago
eeewing
Category: Small Appliance
Satisfied Customers: 415
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Customer reply replied 3 months ago
ok, Thank you
Customer reply replied 3 months ago
Have you connected?
Small Appliance Technician: JonJaTech,
 replied 3 months ago
JonJaTech
Category: Small Appliance
Satisfied Customers: 777
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Small Appliance Technician: JonJaTech,
 replied 3 months ago

Sorry, did you still need help? I see that you're trying to open a .clo file in safari. Does safari usually open this type of .clo file for you ok or is this the first time you are trying to do this?

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Customer reply replied 3 months ago
I am trying to download a file to do an update on my sewing machine
Customer reply replied 3 months ago
I still need help
Small Appliance Technician: JonJaTech,
 replied 3 months ago

ok, do you usually have a specific application/program that you open for all these sewing machine files?

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Customer reply replied 3 months ago
This is the first time I have done it. I am following the instructions on www.pfaff.com
Small Appliance Technician: JonJaTech,
 replied 3 months ago

ok no problem, let me check this out real quick

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Small Appliance Technician: JonJaTech,
 replied 3 months ago

ok which machine do you have? Name / model number

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Customer reply replied 3 months ago
creative vision 5.5
Small Appliance Technician: JonJaTech,
 replied 3 months ago

I don't sew but these are pretty cool so far!:) ONe sec while I check your model.

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Small Appliance Technician: JonJaTech,
 replied 3 months ago

OK first did you download your Complementary Software for mac?

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Customer reply replied 3 months ago
Is that the utility software, if so, yes
Small Appliance Technician: JonJaTech,
 replied 3 months ago

not the utility software to open this type of file but the actual machine software...it may be easier or more helpful but do you mind if I remote into your mac so I can see all you can and work together on this?

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Customer reply replied 3 months ago
you can
Small Appliance Technician: JonJaTech,
 replied 3 months ago

In order to remote assist I just need you to do the following on your computer:

1. Click this link: https://join.zoho.com/502941376

2. Click the “download’ button

3. Open the downloaded file

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Small Appliance Technician: JonJaTech,
 replied 3 months ago

I will go ahead and opt out as this is for a sewing machine but we did get the software installed called "TruEmbroidery" on the mac as it was not there before. But before we can proceed the machine itself needs to be "prepared" first which as a tech I am not sure how to proceed with the machine internal setup and would not want to mess up or damage the machine.

Once the machine is prepared, then they may need to come back to technical support to finish the tech side of things which would be that once the machine is functional and all parts are together then the machine can be synced with the computer to start using for design.

Here are some links:

Support page - http://www.pfaff.com/en-US/Support/228

Manual - http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/creative_vision_5_5-manual-EN.pdf?ext=.pdf

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Customer reply replied 3 months ago
Thanks
Small Appliance Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Small Appliance
Satisfied Customers: 2,575
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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