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Bornean aurora 440 we no reverse by reverse button works…

Customer Question
Bornean aurora 440 we...

Bornean aurora 440 we no reverse by reverse button works properly?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

2weeks, tech here.

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

No just came in for cleaning and did not report it

Submitted: 4 months ago.Category: Small Appliance
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Customer reply replied 4 months ago
bernina 440 / no reverse
Customer reply replied 4 months ago
sewing machine
Answered in 16 hours by:
3/19/2018
Small Appliance Technician: Gina-Moderator, Moderator replied 4 months ago
Gina-Moderator
Gina-Moderator, Moderator
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Customer reply replied 4 months ago
I still need assistance. That is why I contacted you.
Small Appliance Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Small Appliance
Satisfied Customers: 2,593
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Hello? Anyone there?
Small Appliance Technician: Harry, Customer Service replied 3 months ago

The reverse button only consists of three parts; the button body, a cylindrical spring, and a cap.

Have you checked to make sure the button is on properly?

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Customer reply replied 3 months ago
it works as intended
Customer reply replied 3 months ago
Machine is stuck on basing stitch with no reverse.
Customer reply replied 3 months ago
Basting
Customer reply replied 3 months ago
Are you still available
Customer reply replied 3 months ago
Hello, anyone there?
Customer reply replied 3 months ago
Ok I guess I’ll repost my question
Small Appliance Technician: Harry, Customer Service replied 3 months ago

Do you mean that the button is in tact but the reverse feature just does not work?

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Small Appliance Technician: Harry, Customer Service replied 3 months ago

Thank you for confirming.

Unfortunately, if the button is in tact without any issues then there is an internal issue on the machine but without having the machine in my hand, it will be tough to diagnosis. I would recommend that you have a certified technician take a look at the machine.

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Customer reply replied 3 months ago
I don’t understand? I thought that I was talking with an expert.
Small Appliance Technician: Harry, Customer Service replied 3 months ago

You are although I don't have the machine in my hands

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