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My Genie robot vacuum cleaner goes around in circles for…

Customer Question
My Genie robot vacuum...

My Genie robot vacuum cleaner goes around in circles for about 2 seconds and stops. One wheel doesn't move but I cant seem to get it to go straight

Contractor's Assistant: What's the brand and model of your product?

MyGenie Model X770

Contractor's Assistant: What have you tried so far?

The remote and not the remote

Submitted: 7 months ago.Category: Small Appliance
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Answered in 11 hours by:
1/8/2018
Small Appliance Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Small Appliance
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
i still need help
Small Appliance Technician: Harry, Customer Service replied 7 months ago

How old is the vacuum?

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Customer reply replied 7 months ago
About 1 year old
Small Appliance Technician: Harry, Customer Service replied 7 months ago

Over or under a year old? It is important for warranty purposes.

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Customer reply replied 7 months ago
I am away for 3 days. I will reply once i get home. Thanks
Small Appliance Technician: Harry, Customer Service replied 7 months ago

OK

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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