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My irobot 614 will not go up on my carpet. Gmail.

Customer Question
My irobot 614 will...

My irobot 614 will not go up on my carpet

Contractor's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Contractor's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Customer:***@******.***

Contractor's Assistant: What troubleshooting have you tried?

None

Submitted: 7 months ago.Category: Small Appliance
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
12/19/2017
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago
Martyn Lloyd
Martyn Lloyd, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 140
Experience: Owner/Partner at Bargain Box
Verified

If you place the Robot directly onto the carpet, how does it respond ?
There are circumstances where the Robot will sense a "void" and refuse to enter the space.... tell me about the carpet... colour, patterned ?
What is the transition to carpet coming from ?

Is there a step up ?
Wht happens at the trnsition.. attempts to move, retreats...stops and waits ?
Thx
Martyn

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Customer reply replied 7 months ago
It turns and goes somewhere else. The carpet is about one fourth inch high and is light tan. If put on carpet it goes fine. But when it goes off the carpet it won't go back onto the carpet.
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago

Generally very dark carpet will do this... I am opting out for another to look at it

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