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Why does my sewing machine hang up? Just recently. If I can.

Customer Question
Why does my White...

Why does my White sewing machine hang up?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just recently.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can.

Contractor's Assistant: Anything else we should know to help you best?

Not that I know of.

Submitted: 7 months ago.Category: Small Appliance
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Answered in 5 hours by:
12/1/2017
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago
Martyn Lloyd
Martyn Lloyd, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 140
Experience: Owner/Partner at Bargain Box
Verified

Can you describe what you mean by "Hang Up" in some detail please

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Customer reply replied 7 months ago
It won't stitch. The needle goes down and sticks. Sometimes the thread is balled up and I can't pull the fabric out.
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago

We're having some localised thunderstorms here today, so lightning strikes mean it is best to shut down equipment, so I have had to get offline, sorry

I am in Australia, so our time difference will mean a delay in responses, as you will be around 17-19hrs behind us

If you remove the thread and bobbin, does it perform as you would expect ?
New Needle is the first thing in these cases.... and a good clean of the bobbin and hook race area... I expect you have already done these

Which Model do you have ?
​Check the tip of the Hook for any burrs (a fine emery board is good to polish smooth)

Run your finger around the edge of the Hook Race and check for burrs too

"​The needle goes down and sticks".... do you mean it jams and will not go up again ?
The better the detail, the better I can try to assist

Let me know how you get on, and please get back to me if you have any other questions or concerns and I will try help you more. It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here

If you feel that I have helped to answer your questions or lead you to a solution, please remember to rate my performance positively before you leave so that we can close the file as it is the only acknowledgement we receive for our time and experience.

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Martyn Lloyd
Martyn Lloyd, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 140
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Experience: Owner/Partner at Bargain Box

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