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I have a Janome MB4s... Thread catcher is not working

Customer Question
I have a Janome...

I have a Janome MB4s... Thread catcher is not working properly. Error message "Initializing thread catcher". Machine stops & if I gently push thread catcher to the back, machine will continue to stitch, but will stop again during the next thread cut. Can I fix this myself?

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

Machine is 2 years old. Never received any messages.

Contractor's Assistant: Do you plan on doing the work yourself?

I'd like to try to fix myself. This is my very busy season & I don't have time to let machine sit at repair shop for weeks & it is costly.

Submitted: 8 months ago.Category: Small Appliance
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Answered in 4 days by:
11/22/2017
Small Appliance Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: Small Appliance
Satisfied Customers: 2,619
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
Type answers please
Small Appliance Technician: Harry, Customer Service replied 8 months ago

Take a look here: http://www.janomeservicevideos.com/janome/mb4-thread-catcher-replacement/

The steps are for replacing the thread catcher

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