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My Kitchen aid beater won't turn. I adjusted the screw, as…

My Kitchen aid beater...

My Kitchen aid beater won't turn. I adjusted the screw, as suggested in the manual. It turns fine without out any ingredients. I added 1 cup butter and 2 cups brown sugar---it won't move. The motor protests.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

It's brand new--Label says Professional HD

Contractor's Assistant: Do you plan on doing the work yourself?

If I can.

Contractor's Assistant: Anything else we should know to help you best?

I've only used it successfully once.

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Answered in 5 minutes by:
10/20/2017
Appliance Guru
Appliance Guru, Appliance Tech
Category: Small Appliance
Satisfied Customers: 18,712
Experience: Owner and Operator with 20+yrs experience with degrees.
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This is a handheld? Or a stand mixer?

Appliance Guru
Appliance Guru, Appliance Tech
Category: Small Appliance
Satisfied Customers: 18,712
Experience: Owner and Operator with 20+yrs experience with degrees.
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Customer reply replied 9 months ago
Stand. With the bowl that cranks up and down, not the head that tilts.
Phone call session started

So the motor sounds like it is trying but can not spin correct?

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Customer reply replied 9 months ago
The beater is aligned perfectly when the bowl is empty, but it stalls when I add ingredients.

This sounds like a bad motor how old is the unit?

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Customer reply replied 9 months ago
Brand new!
Customer reply replied 9 months ago
It was around Valetine's Day, 2017. We got it at Sam's Club.
Customer reply replied 9 months ago
Perhaps I should call Kitchen Aid directly and ask for a replacement mixer.

Yes it is totally under warranty, just call for warranty and they will replace it for FREE

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Customer reply replied 9 months ago
Ok. Will do. Thanks for your help.
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