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I cannot transfer my patterns from USB stick to my new 500…

Customer Question
I cannot transfer my...

I cannot transfer my patterns from USB stick to my new 500 memory craft embroidery machine .I used the patterns in my old 350 machine

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Bought the machine last Saturday

Contractor's Assistant: Do you plan on doing the work yourself?

Yes I have managed to get one pattern but unable to get the rest

Contractor's Assistant: Anything else we should know to help you best?

That I am feeling pretty stupid right about now

Submitted: 10 months ago.Category: Small Appliance
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Answered in 11 hours by:
10/6/2017
Small Appliance Technician: Chris Lindsey, Technician replied 10 months ago
Chris Lindsey
Chris Lindsey, Technician
Category: Small Appliance
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good afternoon, my name is ***** ***** I am your Professional Electronics Technician Expert. I will be available this evening for your full attention from 7pm-12am EST today if you respond back to me before hand.

What I would like for you to do is make sure that the file format of the USB stick is compatible with your machine. Usually in FAT32 format. You can check by plugging the USB into your computer, and typing in Computer Management on your Windows search bar.

I want you to also follow the precise instructions on the link I have provided for you below, I look forward to your response.

http://janome.com/contentassets/0e240947517041e6bcd5423fca4020c4/transferring-designs-to-usb-stick-or-ata-card-no-software1.pdf

When finished with your question, please rate 5 Stars then click on the Submit Button so I will get credit for helping you or use the 'Reply' option to continue with your question until you have reached an answer. You are always welcomed to follow up with me at any time.

Ask Your Own Small Appliance Question
Small Appliance Technician: Chris Lindsey, Technician replied 10 months ago

Good evening. I am following up on your question and would love to continue helping you.

I look forward to your Reply/Rating.

Chris L

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