Small Appliance

Small Appliance Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Janome SE 11000 Memory Craft and I am having

Customer Question
I have a Janome...

I have a Janome SE 11000 Memory Craft and I am having trouble with noise in the bobbin area. First I was getting eyelash type stitches on back of quilt, and I tried changing so many tensions, thread, etc, then decided to clean that area. I put it back together like I usually do, but now when I sew it makes a loud clicking sound, and it looks like the bobbin is jumping up and down.

Contractor's Assistant: What's the sewing machine's make and model? And can you guesstimate how old it is?

It is a Janome Memorry Craft 11000 SE and I bought it last March.

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. I am in the middle of getting my quilt finished, when all of this happened/

Contractor's Assistant: Anything else we should know to help you best?

That is about it for my problem. It didn't have that loud sound that it has now, so I don't know what to check.

Submitted: 8 months ago.Category: Small Appliance
Show More
Show Less
Ask Your Own Small Appliance Question
Answered in 6 minutes by:
9/25/2017
Small Appliance Technician: Webb-Guy, Handyman replied 8 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Small Appliance
Satisfied Customers: 3,039
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you Have you tried changing the needle yet?

Ask Your Own Small Appliance Question
Customer reply replied 8 months ago
No
Small Appliance Technician: Webb-Guy, Handyman replied 8 months ago

typically when something like this is happening it turns out to be something as simple as the needle needing to be changed. Can you try that for me first.

Ask Your Own Small Appliance Question
Customer reply replied 8 months ago
I changed the needle and tried sewing again, and it is still making that chattering sound.
Small Appliance Technician: Webb-Guy, Handyman replied 8 months ago

now does the fabric move through the machine?

Ask Your Own Small Appliance Question
Customer reply replied 8 months ago
The fabric moves through the machine just fine.
Small Appliance Technician: Webb-Guy, Handyman replied 8 months ago

try moving the bobbin around and seeing if maybe its just not catching correctly.

Ask Your Own Small Appliance Question
Customer reply replied 8 months ago
I have tried that repeatedly.
Customer reply replied 8 months ago
I also have tried it with many different bobbins, and they all do the same thing.
Small Appliance Technician: Webb-Guy, Handyman replied 8 months ago

ok I am out of ideas the only thing I can assume is something was not put back in correctly to cause this to happen. Or something has broken. I will see if someone else may have another idea.

Ask Your Own Small Appliance Question
Customer reply replied 8 months ago
I am going to have to cancel these questions. It is late and I need to go to bed. I will try again tomorrow. Please cancel this order.
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago
Martyn Lloyd
Martyn Lloyd, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 140
Experience: Owner/Partner at Bargain Box
Verified

Most common reason for a rattling Bobbin Holder is due to needle strikes

Remove the Bobbin case and look closely at the top rear, near the "bull horns" and feel for any area that is not perfectly smooth

On the underside, the indented perimeter is where the Hook spins... this too will cause the problem

If you have a spare Bobbin Holder, try that to see if there is any change

If you feel rough areas on the old one, a fine emery board may be used as a quick fix, however, a replacement Bobbin Holder is recommended in the near term

Let me know how you get on, and please get back to me if you have any other questions or concerns and I will try help you more.

It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here

If you feel that I have helped to answer your questions please remember to rate my performance positively before you leave so that we can close the file as it is the only acknowledgement we receive for our time and experience.

Ask Your Own Small Appliance Question
Customer reply replied 7 months ago
I asked to close this file yesterday, because the person I was talking to said they ran out of ideas. I told him to just forget it, because it was late, and I was going to bed. Told him to please cancel my order. I checked my Discover card today and you charged me anyway for something that didn't get fixed. I am going to contact Discover to cancel payment. I did not get a fix so I did not authorize it. I thought we had to be 100% satisfied.
Small Appliance Technician: Martyn Lloyd, Small Appliance Technician replied 7 months ago

OK, then just use the info I sent and if it helps well, you have done well

I shall arrange Admin to look at a refund for you

The "Expert" community at Just Answer are not on JA Staff, we are Technicians and Professionals from across the globe, many with our own businesses to run, as well as spending time to help with Q&A on JA in our "spare" time. We appreciate and rely on your honest positive ratings.

Admin will address any broader concerns and questions about billing and site use, we are just here to assist with the Tech side and the specific Q&A

Ask Your Own Small Appliance Question
Was this answer helpful?
Ask Martyn Lloyd Your Own Question
Martyn Lloyd
Martyn Lloyd
Martyn Lloyd, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 140
140 Satisfied Customers
Experience: Owner/Partner at Bargain Box

Martyn Lloyd is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

kingcobra80

kingcobra80

Small Appliance Technician

454 satisfied customers

20+ years repairing various small appliances

Rob

Rob

Small Appliance Technician

151 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

The Home Smithy

The Home Smithy

Handyman

102 satisfied customers

45 years of fixing things

russ

russ

TECHNICIAN

101 satisfied customers

28 years experience

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

70 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

Jon

Jon

Appliance Technician

32 satisfied customers

Appliance Service Technician with 10+ years experience.

The Appliance Guy

The Appliance Guy

Home Appliance Technician

14 satisfied customers

Owner/Technician of a Home Appliance Business for 6 years. 25 years electrical/mechanical experience.

< Previous | Next >

Related Small Appliance Questions
My fetco brewer screen blinks on and off. Unplugging has not
My fetco brewer screen blinks on and off. Unplugging has not helped. Any suggestions, out ideas as to what could be wrong? … read more
Harry
Harry
1,683 satisfied customers
I just bought a Rowenta iron and when I went to use it for
Hi, I just bought a Rowenta iron and when I went to use it for the first time I realized it was missing the round heat control disk that should be located just under the handle. Where can I get a repl… read more
kingcobra80
kingcobra80
Small Appliance Technician
High School or GED
454 satisfied customers
We have a bissel bolt and it will no linger keep a charge. A
We have a bissel bolt and it will no linger keep a charge … read more
kingcobra80
kingcobra80
Small Appliance Technician
High School or GED
454 satisfied customers
I have a Bravetti Platinum Pro Food processor that the
I have a Bravetti Platinum Pro Food processor that the engine is not working, is there any way to have it fixed or get another base so I can use this? Having a hard time finding anything. … read more
Rusty S
Rusty S
Technician
200 satisfied customers
I have a Viking Designer SE Limited Edition sewing machine.
Hi. I have a Viking Designer SE Limited Edition sewing machine. Sometimes when I turn it on the LED screen won won't light up and the function buttons light and click very quickly. Sometimes I can tur… read more
Harry
Harry
1,683 satisfied customers
I have a Wolfgang puck deepfryer that quit working after
I have a Wolfgang puck deepfryer that quit working after turning on the generator for our house… read more
Rusty S
Rusty S
Technician
200 satisfied customers
I have an older model designer 2 quilting machine. i use the
I have an older model designer 2 quilting machine. i use the 3d embroidery 7.25. the computer I was using it on quit working. will the program work with windows 7 - if so do I need to register it and … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
My needle keeps breaking on my embroidery and I have cleaned
My needle keeps breaking on my embroidery and I have cleaned to bobbin case and checked my threading, what else to check … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I have a panasonic canister vacuum 12.0 amps that use bags:
Hi, I have a panasonic canister vacuum 12.0 amps that use bags: WG S4948 02 L-03 C1 bags. which bags should I use for replacement? … read more
David Bowden
David Bowden
Owner
848 satisfied customers
I need to replace Franzus mini travel hair dryer model no.TS
I need to replace Franzus mini travel hair dryer model no.TS 5033. is it still available? Can it be fixed I fried it by not changing voltage to 250 when abroad … read more
Joel Swenson
Joel Swenson
High School or GED
3,723 satisfied customers
My sister passed and left me a Singer Sewing
My sister passed and left me a Singer Sewing machine...noCG-590... Serial noC33451113. Made in Brazil...I am looking for an electric cord that fits this machine...the plug is different than my newer s… read more
Kelly
Kelly
Owner/Technician
High School or GED
144 satisfied customers
My shaver spectra 8894xl suddenly stoped working once I
My shaver spectra 8894xl suddenly stoped working once I plugged the wrong cord in.(without a transformer as part of the plug) I've been told I burned out … read more
Harry
Harry
1,683 satisfied customers
My roller brush isn't working. Please give me some advice on
My roller brush isn't working. Please give me some advice on how to fix it. It's a DC 33 … read more
kingcobra80
kingcobra80
Small Appliance Technician
High School or GED
454 satisfied customers
My kitchen aid toaster oven digital display no longer works.
My kitchen aid toaster oven digital display no longer works … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Singer sewing machine model 237 needle clamp. Fashion mate
Fashion mate model 237 bought new in 1968 mint condition … read more
Harry
Harry
1,683 satisfied customers
Have a fairly new heavy duty Singer. In threading the
Have a fairly new heavy duty Singer. In threading the machine, the upper thread is ok. Bottom thread is a mess. I don't know to clear out the thread that is in a knot below the pressure plate. … read more
Harry
Harry
1,683 satisfied customers
I'm using a viking Husqvarna sewing machine borrowed from a
I'm using a viking Husqvarna sewing machine borrowed from a friend. I've used before with no trouble, but today can't get it to advance the material. I've checked the manual, made the adjustments I sa… read more
Harry
Harry
1,683 satisfied customers
I have a Singer Athena 2000 sewing machine. i can not get
I have a Singer Athena 2000 sewing machine. i can not get the bobbin to move while threading it. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x