Hi, and welcome to Just Answer
I am Martyn, Janome Dealer and Technician here in Australia. The "Expert" community at Just Answer are not on JA Staff, we are Technicians and Professionals from across the globe, many with our own businesses to run, as well as spending time to help with Q&A on JA in our "spare" time. We appreciate and rely on your honest positive ratings.
Admin will address any broader concerns and questions about billing and site use, we are just here to assist with the Tech side and the specific Q&A
Please be aware that not all things can be resolved at home without some closer inspection and intervention. If this is the case here, and our best advice is to seek local hands-on inspection and service, it will be for a good reason, so please do not shoot the messenger, it will be to save you time and money.
Can you please tell me which Model Memory Craft (MC) you are having trouble with
Does the light come on with power ON ?
Does the Screen light up ?
Can you please advise your Post/Zip code