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kingcobra80, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 446
Experience:  20+ years repairing various small appliances
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I am having a problem with my Brother embroidery machine,

Customer Question

I am having a problem with my Brother embroidery machine
JA: What Brother model do you have?
Customer: Innov-is NQ1400E I am unable to unzip PES files.
JA: How long has this been going on with your Brother printer?
Customer: New machine, trying to download PES files to embroider
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I'm not printing anything... trying to unzip the file to transfer to my flash drive
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO...thank you
Submitted: 2 months ago.
Category: Small Appliance
Expert:  Martyn Lloyd replied 2 months ago.

May I ask how you Unzip the files usually ?

Are you able to test a different file to check all else is OK, the new file may be corrupt

Expert:  Martyn Lloyd replied 2 months ago.

Just in case we don't touch base for a while... you are probably heading for bed as we are having breakfast... try this free software to do the unzipping, have used it for years with great results ... 7Zip