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kingcobra80
kingcobra80, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 446
Experience:  20+ years repairing various small appliances
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A piece fell off of the needle clamp screw and I can't

Customer Question

A piece fell off of the needle clamp screw and I can't figure out how to put it back on. I have a Quilter's Companion 6019. How do I fix it?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: It happened a few days ago. I was sewing and the needle started to come out of the needle clamp. I couldn't figure out where it belonged.
JA: What's the sewing machine's make and model? And can you guesstimate how old it is?
Customer: A Quilter's Companion 6019 and it's at least 12 years old.
JA: Do you plan on doing the work yourself?
Customer: If I can, if not I will take it to a repair person. There are only two in Bermuda.
JA: Anything else we should know to help you best?
Customer: The part looks similar to a small safety pin with a hole on each end. One end is bent.
Submitted: 2 months ago.
Category: Small Appliance
Expert:  Appliance Guru replied 2 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 2 months ago.

IS the piece bent or damaged?

Customer: replied 2 months ago.
No,I don't think so.
Customer: replied 2 months ago.
I prefer a written response.
Expert:  Appliance Guru replied 2 months ago.

OK can you send me a picture of it so I can see what piece it is so I am on the same page?

Customer: replied 2 months ago.
I just sent a photo.
Expert:  Appliance Guru replied 2 months ago.

I did not get anything

Customer: replied 2 months ago.
I sent it to***@******.***.
Customer: replied 2 months ago.
Do I need to send it to another email address?
Expert:  Appliance Guru replied 2 months ago.

It will take a bit then to get to me, you can use the paperclip attachment to get it to me right away.

Customer: replied 2 months ago.
Sending now
Expert:  Appliance Guru replied 2 months ago.

Let me do some checking on that piece, were any screws off when it came off?

Customer: replied 2 months ago.
The needle clamp screw.
Customer: replied 2 months ago.
Are you able to assist? Do you know where the part belongs?
Customer: replied 2 months ago.
Please cancel my order for technical support.