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Pete
Pete, Electronic Engineer
Category: Small Appliance
Satisfied Customers: 18126
Experience:  Over 16 years of experience installing and repairing electronics.
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My janome MC 500e, the needle does not sit in the embroidery

Customer Question

My janome MC 500e, the needle does not sit in the embroidery foot.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I just noticed it for the 1st time
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: When I turned on machine wrong hoop was on machine so needle traveled to find center and hit the side of the hoop
Submitted: 3 months ago.
Category: Small Appliance
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

Try removing the foot and then fully insert it again.

Try using a new needle and ensure the needle is fully inserted and straight.

If you still have problems, please attach a photo so I can advise further.