Hi,and good morning, I didn't send the phone call request, it is an auto generated message, so we are good there. We dont need a phone call, and I will tell you what to do;-)
I would take that stand mixer back for an exchange. It sounds like it has a defective are typically very good machines, but if you have the trouble you are experiencing, your best bet, (since it IS brand new) is to let Kitchenaid deal with that. Your machine, is still fully covered under the manufacturer's warranty. If it is less that 2 weeks old, you should be able to just swap that one for a new n defective mixer.
If for some reason you cant do that please let me know, and I will help you fix this one. But you will need parts in that case.
In any case, I will stick with you until this is complete please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a Wonderful day!
No additional cost to rate kind;-)