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Rusty
Rusty, Customer Service
Category: Small Appliance
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. How may I help you today?
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I JUST BOUGHT A JUKI HOME SEWING MACHINE. THE AUTO TENTION

Customer Question

I JUST BOUGHT A JUKI HOME SEWING MACHINE. THE AUTO TENTION IS NOT AUTO. IT WON'T SEW NICE. THE BOTTOM THREAT IS A THREAD TACKED DOWN WITH STITCHES. IT IS NOT EVEN AT ALL. NO MATTER HOW I USE THE ADJUSTMENT WHEEL IT WONT BALANCE. IT IS A NEW MACHINE . I BOUGHT IT ONLINE. THE BEST PART IS I BROKE A NEEDLE ON THE WRONG SETTING WHILE TRYING OUT THE FREE MOTION FOOT. I FEAR THE WORST.
JA: What's the sewing machine's make and model? And can you guesstimate how old it is?
Customer: BRAND NEW, DX 2000 QVP
JA: Do you plan on doing the work yourself?
Customer: THE REPAIR?
JA: Anything else we should know to help you best?
Customer: NO, THAT IS IT. I NEED IT LOOKED AT
Submitted: 9 months ago.
Category: Small Appliance
Expert:  Rusty replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 9 months ago.

What is your zip code? To get the right tech to work on it, it's best to go to a dealer. Click here to go to the dealer locator.

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