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Kelly, Appliance Technician
Category: Small Appliance
Satisfied Customers: 22588
Experience:  Highly accurate diagnostician with over 30 years experience!
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Fabric is stuck under plunger plate (that's what I call it)

Customer Question

Fabric is stuck under plunger plate (that's what I call it) of washer and I want to get it out.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Kenmore Laundry Center Model*********** Purchased in 2015
JA: Do you plan on doing the work yourself?
Customer: If I can. This is not the first time this has occurred but I've been able to tug it out before.
JA: Anything else we should know to help you best?
Customer: How to prevent this from happening.
Submitted: 11 months ago.
Category: Small Appliance
Expert:  Kelly replied 11 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 11 months ago.

The attached page shows how to remove the wash plate to get the fabric out. As for preventing it from happening, there is not much you can do other than wash light and small fabrics in laundry sacks. Let me know what you find when you get the wash plate out.

Expert:  Kelly replied 11 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.

Customer: replied 11 months ago.
My son has dealt with problem. Goodbye, P Kennette
Expert:  Kelly replied 11 months ago.

Excellent, thank you!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!