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I can't get my Bernina 830 to zigzag

Customer Question
I can't get my Bernina 830 to zigzag
Submitted: 1 year ago.Category: Small Appliance
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Answered in 5 hours by:
10/13/2016
Small Appliance Technician: Pete, Electronic Engineer replied 1 year ago
Pete
Pete, Electronic Engineer
Category: Small Appliance
Satisfied Customers: 18,311
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Small Appliance Technician: Pete, Electronic Engineer replied 1 year ago

First, give all the gears a good cleaning. Then you should be able to select each stitch and needle position one at a time and watch to see what happens to the needle - it should allow you to zigzag again.

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Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.
Pete.
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Customer reply replied 1 year ago
I have already cleaned it all and reoiled it and it still doesn't work. Went through all the 21 stitches and the needle still doesn't move unless you move it with your own hand. I am impressed how quickly he answered back.
Small Appliance Technician: Pete, Electronic Engineer replied 1 year ago

Can you turn the handwheel?

Does the handwheel feel stiff?

Does the needle move as you turn the handwheel?

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Customer reply replied 1 year ago
I can turn the handwheel, No the handwheel doesn't feel stiff, and the needle does move up and down when you turn the handwheel.
Small Appliance Technician: Pete, Electronic Engineer replied 1 year ago

Does the machine make any zigzag or pattern stitches at all, or do you only get a completely straight line?

Have you tried replacing the needle?

Also try removing the bobbin and re-bobbin the machine and make sure it is well-seated - let me know if any of that helps?

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Small Appliance Technician: Pete, Electronic Engineer replied 1 year ago

Hi,
I notice your rating for my service has not gone through...
Do you need any further assistance?

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Pete
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