How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Small Appliance
Satisfied Customers: 17620
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Small Appliance Question Here...
Pete is online now
A new question is answered every 9 seconds

Our Kenmore CrossOver canister vacuum cleaner's rug

Customer Question

Our Kenmore CrossOver canister vacuum cleaner's rug attachment beater bar has no power to it. the reset button is dark, and when pressed, there is no change. It was working a few hours ago. I took out all the threads and fibers I could and am able to rotate the beater bar. There was no smell of burning. Any ideas?
Model 116. 58014700
Serial number mx0649084
Submitted: 1 year ago.
Category: Small Appliance
Expert:  Pete replied 1 year ago.

Hi Ross,

It may just have a bad connection, or else part of the electronics has failed.

Try detatching it and then firmly re-attach again.

If there is still no power then the attachment will need to be sent for repair.

Customer: replied 1 year ago.
That was the first thing I did, after cleaning the beater brush of any threads. it had no effect. we are taking it to the repair shop.
Expert:  Pete replied 1 year ago.

Ok, if that did not work then it will indeed need to be taken for repair.

Let me know if I can be of any further assistance at all.

Don't forget to rate my help, it is how the site rewards me for my time :)


Related Small Appliance Questions