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We have a 2 year old, EL 1061 Stick Vacuum s/n

Customer Question
ES321332001604 that recently started to...
We have a 2 year old, EL 1061 Stick Vacuum s/n ES321332001604 that recently started to shut off after just 4 seconds of operation. It does it consistently and it doesn't make any difference whether it is separated as a hand vac or together as a floor vac. It shuts itself off 4 seconds after it is turned on.
One last piece of info: If it's together as a floor vac and I turn it on and then keep toggling the speed switch back and forth between low and high, it will keep running. However, it will shut off after 4 seconds once I stop toggling the speed switch.
We really liked this vac. Any ideas what it could be?
Submitted: 2 years ago.Category: Small Appliance
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Answered in 15 hours by:
3/1/2016
Small Appliance Technician: smitty1486,
 replied 2 years ago
smitty1486
Category: Small Appliance
Satisfied Customers: 25,973
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It sounds like the motor may be having issues with the run winding. Does the motor sound different than it did when it was working?

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Customer reply replied 2 years ago
No, the motor runs fine and sounds as fine as it always did. Also, it has good suction and airflow during the 4 seconds that it runs.
Small Appliance Technician: smitty1486,
 replied 2 years ago

Do you have access to a clamp on meter to test the current draw when the motor runs? That is the only way to see if the motor is failing or not.

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Customer reply replied 2 years ago
We figured it out. The upstairs recharging stand must be broken. I put the stick vac on the recharging stand in the basement (we have two of these stick vacs) and today it no longer shuts off after 4 seconds. The 4 second thing must be something it does when the batteries are getting low.
Small Appliance Technician: smitty1486,
 replied 2 years ago

Very odd but glad it was an easy fix, nice job! I will remember that for this model, thank you!

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Small Appliance Technician: smitty1486,
 replied 2 years ago

.

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