How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Electronics and Mechanical Repairman
Category: Small Appliance
Satisfied Customers: 11054
Experience:  Repairing electronic devices for 20+ years, including all aspects of their workings.
13568747
Type Your Small Appliance Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Wheel locked unable to turn it

Customer Question

wheel locked unable to turn it
Submitted: 1 year ago.
Category: Small Appliance
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I don't know precisely what machine you have, but if it was just unpacked, be sure that it does not have a 'shipping bolt' or lock that is keeping the wheel from turning. Follow unpacking instructions very carefully, to make sure the wheel is not locked, in short.

If the wheel is not locked, but still is too, well, for lack of better words: too 'locked up' to turn, then pack up the machine again, and return it as defective, before the return/exchange period runs out. Also inform the seller or vendor or store, that it arrived defective - and inform them whether the outer package appeared to have suffered at all, which will be the indicator as to whether it was damaged in transit, or defective before shipped.

Hopefully you will get in exchange, a equivalent machine that actually works.

(The above is, of course, if you bought it as a New product. If bought as Used, there may be no return-exchange conditions and no warranty either. Let me know if you need further advice - and also mention the maker and model #, so that I might perhaps offer more detailed advice about the locked wheel.)