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Ariston MCA 15 NA can't find parts or service tech

Customer Question
Ariston MCA 15 NA can't find parts or service tech
Submitted: 2 years ago.Category: Small Appliance
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Answered in 18 hours by:
1/27/2016
Small Appliance Technician: Michael Hannigan, Engineer replied 2 years ago
Michael Hannigan
Category: Small Appliance
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
Verified

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

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Customer reply replied 2 years ago
Can you help me find parts or service for my Ariston MCA 15 NA coffee maker? History-Several calls to Ariston has yielded only 1 service tech in US. A company in Co. that has not returned comms. Multiple searches for parts or service found fruitless.
Small Appliance Technician: Michael Hannigan, Engineer replied 2 years ago

I was able to locate a service manual for you. I will attach that here.

And here is the site for the manufacturer parent company:

http://bitli.es/cbo8RL

Mike

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Customer reply replied 2 years ago
As stated I have spoken to the Manufacturer and they referred me to a company that will not communicate. Manufacturer claims it is the only authorized service agent for them in U.S. I do not need a manual. My orginal question was and still is can you help me find a place to buy parts or find a service technician.
Small Appliance Technician: Michael Hannigan, Engineer replied 2 years ago

There are many places online to buy parts. If you are looking for a local dealer, you can find one here:

http://bitli.es/ScgCYn

If you are looking for specific parts, let me know what they are and I will find them. Different online retailers have varying inventories.

Mike

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Customer reply replied 2 years ago
Most likely a brew unit
Small Appliance Technician: Michael Hannigan, Engineer replied 2 years ago

OK... I just checked for you myself - I made the call to Ariston America. I know you say you have talked to them, but maybe there was something wrong with their phone system then. I just talked to them, it took them about 20 seconds to answer. I told him you need a brew unit for one of these and he said when you call back, dial extension 4 to "order it from the parts guy directly". This is your best source for this - please trust me and make the call - you will get what you need.

1-***-***-****

Mike

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Customer reply replied 2 years ago
Thank You
Small Appliance Technician: Michael Hannigan, Engineer replied 2 years ago

You're welcome, please rate my level of service using the rating icons.

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