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Singer futura xl-420 bobbin jumping and thread breaking

Customer Question
Singer futura xl-420 bobbin jumping and thread breaking
Submitted: 2 years ago.Category: Small Appliance
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Answered in 8 minutes by:
1/19/2016
Small Appliance Technician: Appliance Guru, Appliance Tech replied 2 years ago
Appliance Guru
Appliance Guru, Appliance Tech
Category: Small Appliance
Satisfied Customers: 18,752
Experience: Owner and Operator with 20+yrs experience with degrees.
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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

There are a few things that would cause that issue, first watch this video and see if that clears the issue up if not we can go from there.

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Customer reply replied 2 years ago
No help already watched that video
Small Appliance Technician: Appliance Guru, Appliance Tech replied 2 years ago

Have you replaced the bobbin case?

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Customer reply replied 2 years ago
It is a brand new machine......
Small Appliance Technician: Appliance Guru, Appliance Tech replied 2 years ago

Can you return it? If it is brand new and doing that you may have bigger issues.

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