Small Appliance

Small Appliance Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

Small Appliance

I have a food processor attachment mod KSM2FPA bought on

Customer Question
October 3d. After using it for...
I have a food processor attachment mod KSM2FPA bought on October 3d.
After using it for 5 times it will not rotate no more. Motor of mixer works fine.
Submitted: 2 years ago.Category: Small Appliance
Show More
Show Less
Ask Your Own Small Appliance Question
Answered in 1 hour by:
10/26/2015
Small Appliance Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Small Appliance
Satisfied Customers: 27,401
Experience: Managing Director at Pollinate Group LLC
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is there any rotation of it at all? Any odd sounds coming from it (grinding/snapping/clicking)?

Ask Your Own Small Appliance Question
Customer reply replied 2 years ago
no rotation at all. clicking sound when turn to start
Small Appliance Technician: Nathan, Engineer replied 2 years ago

Thank you for confirming.

Do you recall it jamming up at all during the prior usage?

I ask because what you are experiencing indicates that either the internal drive shaft has snapped, or the gears are stripped.

Both of these issues are fairly common, unfortunately, and are the result of a poor design - these drive parts are made of plastic for the gears and soft aluminum for the shaft, so they are damaged pretty easily.

If the discs jam up at all (I've seen this happen just from a tough tomato core or a very fibrous carrot), the torque from the mixer motor causes the gears to just strip out. This can happen too if the speed is too high as the gears can overheat and essentially melt.

No matter the cause though, there is really nothing that can be done at this point other than to replace the unit.

It is new enough fortunately that you should be well within the return policy of most any retailer. So your best recourse here is to contact the seller for a return/exchange.

It would also be covered under the 1 year kitchen aid warranty, but dealing with the seller is going to be much faster and easier.

Overall, unless you are very limited on space and/or budget, you'd be better served with a freestanding self powered food processor that won't fall victim to this type of wear.

I can recommend some other options for you, if you'd prefer to go that route, and have the option of returning/exchanging this one for a refund.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Small Appliance Question
Small Appliance Technician: Nathan, Engineer replied 2 years ago

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

Ask Your Own Small Appliance Question
Customer reply replied 2 years ago
Thanks for the reply. I didn't do me any good though, because after playing with the device a little and calling Kitchen aid's service department we found out that the lid wasn't secured properly and after we assembled it again it worked fine.
Malfunctioning of the cover was the problem.
Small Appliance Technician: Nathan, Engineer replied 2 years ago

Thank you for the update, I'm glad to hear it is back on track for you.

Nathan

Ask Your Own Small Appliance Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Small Appliance
Satisfied Customers: 27,401
27,401 Satisfied Customers
Experience: Managing Director at Pollinate Group LLC

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

kingcobra80

kingcobra80

Small Appliance Technician

446 satisfied customers

20+ years repairing various small appliances

Rob

Rob

Small Appliance Technician

151 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

The Home Smithy

The Home Smithy

Handyman

102 satisfied customers

45 years of fixing things

russ

russ

TECHNICIAN

101 satisfied customers

28 years experience

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

67 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

Jon

Jon

Appliance Technician

32 satisfied customers

Appliance Service Technician with 10+ years experience.

The Appliance Guy

The Appliance Guy

Home Appliance Technician

14 satisfied customers

Owner/Technician of a Home Appliance Business for 6 years. 25 years electrical/mechanical experience.

< Previous | Next >

Related Small Appliance Questions
I lost the cleaning directions to my Panasonic ES-LT41.
I lost the cleaning directions to my Panasonic ES-LT41. Could you send me the directions to my e-mail***@******.***? Or to my home address … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
51 satisfied customers
I've had a Sonic Sonicare toothbrush for many years. A few
Hi. I've had a Sonic Sonicare toothbrush for many years. A few weeks into its usage, something broke inside it, I believe it was the connection between the vibrating mechanism and the shaft where the … read more
Harry
Harry
519 satisfied customers
I have a kitchenaid Blender Model # KSB1575CCU. I can't seem
Hi, i have a kitchenaid Blender Model # KSB1575CCU . I can't seem to twist the container jar off. Its handle is on the left -- it is usually on the right when on correctly. Is there a way to take it o… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have an older husky embroidery machine circa 1997 win 95,
I have an older husky embroidery machine circa 1997 win 95, never used it. I want to have it cleaned and upgraded if possible can it be done? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
I have a Husqvarna Emerald 118 machine and the button to
Hello! I have a Husqvarna Emerald 118 machine and the button to raise and lower the needle no longer works. How can I fix this? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
I own a Viking Designer I sewing/embroidery machine. I tried
I own a Viking Designer I sewing/embroidery machine. I tried to transfer a design with my USB Stick this AM and it doesn't recognize it. The icon DID NOT come up for me to click on it. I then tried AL… read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
Our romba 860 model was new at Christmas. It worked great
Our romba 860 model was new at Christmas. It worked great for a week and then it had a hard time connecting to the base! We moved it around to see if that would help and it still did not start chargin… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Does notwarm up and count down is slow. Don't know will get
worked na worked about 10 times then nothing rice potatoes veggies and then NOT … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Just poured about a 1/2 c of water into my instant pot is it
just poured about a 1/2 c of water into my instant pot is it ruined … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
I need to know how to set machine for a simple zig zag
I need to know how to set machine for a simple zig zag stitch … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I sent my Diana. I sent my Diamond in to have the bobbin
I sent my Diamond in to have the bobbin winder repaired. I have been winding bobbin … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a kogan cordless vaccuum which i purchased last year
I have a kogan cordless vaccuum which i purchased last year .it is no longer working. what can i do … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My Singer Futura CE-150 sewing machine needle is not moving
My Singer Futura CE-150 sewing machine needle is not moving when I push the button it is in embroidery mode … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
How do i remove the bread mixer and connect the meat
how do i remove the bread mixer and connect the meat grinder? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Genie robot vacuum cleaner goes around in circles for
My Genie robot vacuum cleaner goes around in circles for about 2 seconds and stops. One wheel doesn't move but I cant seem to get it to go straight … read more
Harry
Harry
519 satisfied customers
I have a Singer 5511. When I first got it I had a problem
I have a Singer 5511. When I first got it I had a problem with the bobbin, sent it off to be repaired (nothing local). I am again having bobbin problems. the top thread comes around but gets caught pa… read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
Why does my machine say"set for straight stitch", how can I
why does my machine say"set for straight stitch", how can I change it? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
Vacuum beater bar works but vacuum does not. Just started.
Vacuum beater bar works but vacuum does not JA: I'll do all I can to help. How long have you been dealing with this? Customer: Just started JA: Do you plan on doing the work yourself? Customer: Yes JA… read more
Harry
Harry
519 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x