How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9555
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
Type Your Small Appliance Question Here...
Michael is online now
A new question is answered every 9 seconds

I went to use my Neato and the machine keeps giving me the

Customer Question

Hi. I went to use my Neato and the machine keeps giving me the message battery issue. Can I clear this error code to get my machine working again, or do I need a new battery.
I think it's only a few years old, but not sure. SN#KSH35413HH-0135023.
Submitted: 1 year ago.
Category: Small Appliance
Expert:  Michael replied 1 year ago.

Hi, good afternoon,

Thanks for the good expanation for the issue. In this case it sounds like the battery needs to be replaced;-(

But another issue these Neatos have is poor connections in the battery box.

Please check them with a bright light and look to see that the connection points or contacts are clean BRIGHT AND SHINY, if they aren't please clean them with a tiny bit of WD-40 or similar solvent on a Q tip to clean.

These seem to also cause this problem jut because they have a bad connection. this naturally corrode over time and need this basic maintenance.

Try cleaning the contact first before replacing the battery, but your battery is likely at its life's end and can no longer drive the current needed for proper operation.

In any case, I will stick with you until this is complete and working as it should.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Then you can reach me by simply replying to this message anytime.

Thank you and have a wonderful day!

Tech Michael

Related Small Appliance Questions