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Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9568
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
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Old franke saphira malfunction 8 after three years of

Customer Question

Old franke saphira malfunction 8 after three years of storage.
I have removed the top and can see the puck traveling down to the brew head and stop solidly there. I see several of the drive gears in motion. About a minute into the startup after closing the brew head the malfunction 8 message comes up with regularity.
Submitted: 2 years ago.
Category: Small Appliance
Expert:  Michael replied 2 years ago.

Hi, I am Tech Michael and I will be assisting you today.

Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.

Please try a descale on your coffee maker please use this recipe.

After you do the soak then run it unplug the machine for 5 full minutes to allow a full reset then try it with water and if it solves the problem please rate kindly. If it doesn't fix this error do not rate my service yet but simply reply to me for further information.

Use this :

- Watch a 10 second video


Make a mixture of 3 cups white vinegar to 6 cups water-- enough to fill the pot. For a stronger solution (which might be necessary if this is the first time you've cleaned your coffee maker since you got it three years ago) make a mixture that is half vinegar and half water instead. Here are some alternative mixtures:

  • a pot's worth of water and two denture tablets. Remember to dissolve the tablets in a separate container of water and not the coffee maker water reservoir. Undissolved tablets can make the rinsing process lengthy.
  • dissolve 1 oz of citric acid in 4 cups of hot water, then add 4 cups of cold water to the mixture.[1]
  • store-bought coffee maker cleaners
  • straight bleach (for the glass carafe only) will instantly dissolve baked-on coffee.Never mix bleach and vinegar or any acid; the fumes are poisonous.
  • Do not use baking soda and warm water; this mixture can clog and ruin your coffee maker! You can resolve this issue by running white vinegar through the coffee maker with 75% success rate.

Thank you for choosing Just Answer.

Tech Michael