Kiwifruit (Actinidia) vines are being infected by a diseaseKiwifruit (Actinidia) vines are being infected by a disease caused by the bacterium Pseudomonas syringae pv. actinidiae, called ‘Psa'. The gold variety of kiwifruit appears to be particularly suscepti… read more
Lani S.
Bachelor's Degree
3,368 satisfied customers
Need help answering this. Hsieh, the former Zappos.com chiefTony Hsieh, the former Zappos.com chief executive officer who died on Friday from injuries suffered in a house fire, was an unusual — and unusually humane — corporate executive. In 2009, after he grudgingly agreed to a buyout from Amazon.com Inc., Hsieh could have walked away from the online shoe seller an incredibly wealthy man — something many CEOs would have done. Instead, he negotiated a deal that gave Zappos a high degree of autonomy and stuck with the company for 11 more years, finally departing in August after leading the company for more than two decades. In 2013, after setting up a call center in Las Vegas, Hsieh decided to move the entire company there. He did so initially because he wanted people answering customer calls to feel fully a part of Zappos. But he also saw it as an opportunity to help revitalize a city down on its luck. By the time he died, he had spent $350 million of his own money on the effort. Hsieh instituted something called “The Offer” — a means of compensating new employees who quickly concluded that Zappos was not the right place for them. After a week or so on the job, new employees were told that if they wanted to quit, they would be paid for the time they had put in, with an extra $1,000 thrown in for good measure. Thus, people who were unlikely to work out left with some money in their pocket and their heads held high. There are many other examples: Although Hsieh originally bought a luxury apartment in Las Vegas, he soon moved into a trailer park he helped establish, where he created a close-knit community. He encouraged people working in the call center to take as long as they needed to talk to customers — even when the discussion roamed far afield from shoes. He paid himself $36,000 a year and sat in a cubicle with the rest of the Zappos team. “His mission in life was to bring smiles and happiness to people everywhere he went,” a former venture partner, Cyan Banister, told Forbes. She added, “Tony was like the leader of a parade. One big happy parade.” Indeed, Hsieh considered happiness so important that he studied what it took to make people truly happy. He eventually wrote a book about it titled “Delivering Happiness: A Path to Profits, Passion, and Purpose.” The thesis of the book is that if you work hard at making sure both customers and employees are happy, your company will be successful. In the obituaries and appreciations of Hsieh that I read over the weekend, much was made of the extraordinary attention that Zappos paid to making customers happy. Great customer service was at the heart of the business model Hsieh imposed at the company. It was also a reason Amazon's CEO, Jeff Bezos, was so eager to buy Zappos: He saw in Hsieh a leader as devoted to pleasing customers as he was. (Another reason was that by 2009, Zappos had built a billion-dollar business selling shoes online while Amazon's efforts in the category had largely fallen flat.) “I get all weak-kneed when I see a customer-obsessed company,” Bezos said at the time of the merger. It is also why Bezos decided to give Hsieh and Zappos such an unusual degree of autonomy. What were largely brushed over in those obituaries were Hsieh's efforts to create an employee culture of happiness; here, I think, things get a little more problematic. Hsieh's first company was an internet ad service called LinkExchange, which he eventually sold to Microsoft. As he would explain later, one of the things that bothered him was that as LinkExchange grew and needed to hire people who were not friends of the original team, its early culture was lost. It got to the point where he hated going to work at his own company. After the sale to Microsoft, he walked away as quickly as he could. At Zappos, Hsieh wanted everyone to be themselves, to enjoy one another and to have fun. Jennifer Reingold, writing in Fortune magazine, visited Zappos's Las Vegas headquarters in 2016 and described the scene like this: The company's “resident artist,” who started a … read more
CarynL35
Teacher & Education Professional
Bachelor's Degree
84 satisfied customers
I have discussed the key findings but I need help writing aI have discussed the key findings but I need help writing a couple paragraphs about what these findings mean to managers, stakeholders, and/or readers of the research as to what they should do in ligh… read more
Professor Writer
freelance writer
PhD
Visual Analysis DUE: Sat March 2 Write a two-page essayVisual AnalysisDUE: Sat March 2Write a two-page essay consisting of a visual analysis of any work of art or architecture that we have covered from Ancient Egypt. Assume that your readers are curious a… read more
Grace
Bachelor's Degree
215 satisfied customers
This is for Herrod only. Sorry this is so late, it's for myThis is for Steve Herrod only. Sorry this is so late, it's for my daughter. Due 11/29/2016. Intellectual Standards For our assignment this week, examine the Universal Intellectual Standards as describ… read more
Steve Herrod
Senior Customer Care Engineer
Master's Degree
619 satisfied customers
Need some help writing a diplomatic letter resigning from aNeed some help writing a diplomatic letter resigning from a PI position at work. It's a new position I applied for as a Pharmacist. I just want to stay in my job as a Pharmacist but no longer work in … read more
Brittany
Professional
Bachelor's Degree
71 satisfied customers
This question is for stayathomemomof2. I need help with anotherThis question is for stayathomemomof2. I need help with another essay. Can you help with this topic? Organizing, Researching, and Illustrating Your Material I can post the information when ready ready… read more
stayathomemomof2
Bachelor's Degree
Bachelor's Degree
227 satisfied customers
For Eric m. Proof reading only.Hi, I guess you didnt readFor Eric m. Proof reading only. Hi, I guess you didn't read my email clearly. I am not refuse to improve the internet and the cooktop burner. It just I already tried my best to improve but if you thin… read more
Eric M.
Master's Degree
Master's Degree
468 satisfied customers
for Eric M. proofreading only! Hi, I have been moved tofor Eric M. proofreading only! Hi, I have been moved to camden and requested for internal transfer to the South site clinic to my supervisor Jenny. Jenny told me that the request needs to go directly … read more
Eric M.
Master's Degree
Master's Degree
468 satisfied customers
I need help with a persuasive essay, in which I try to persuadeI need help with a persuasive essay, in which I try to persuade the reader of a particular position. Topic: Analyze the impact of technology on a field of study of your choice. My Choice: Computer-bas… read more
Grace
Bachelor's Degree
215 satisfied customers
Hi Eric,I was wondering if you are able to provide yourHi Eric, I was wondering if you are able to provide your thoughts on the following: You have just been promoted from front-line supervisor to be one of the firm's senior managers. During your business… read more
Eric M.
Master's Degree
Master's Degree
468 satisfied customers
Acting as supervisor for a company of your choice, draft twoActing as supervisor for a company of your choice, draft two examples of formal company e-mails to employees. The first email will be good-news message delivering information that your employees will … read more
Paperwhiz
10 satisfied customers
Hi Eric,Your thoughts would be greatly appreciated on theHi Eric, Your thoughts would be greatly appreciated on the following topics: 1. The law of conservation of energy with an explanation of how this law applies to energy use and energy conversions. 2. T… read more
Eric M.
Master's Degree
Master's Degree
468 satisfied customers
Task: Write a short analysis (about 450 words) of yourTask: Write a short analysis (about 450 words) of your communication skills in interacting with those from other cultures and demographics. For instance how well do you communicate with co-workers or … read more
Mr. Gregory White
Master's Degree
154 satisfied customers
Climate change is an environmental issue in the news almostClimate change is an environmental issue in the news almost daily, and air pollution impacts us on a global level. What are the implications of global warming? Do you think the efforts to improve air … read more
asciandwildlifebio
PhD Student, Environmental Sciences
1,406 satisfied customers
In a conversation of 3-5 paragraphs, reflect on what you haveIn a conversation of 3-5 paragraphs, reflect on what you have learned about the writing process this session. Be sure to explain how the work you have done in the course has helped you evolve as a cri… read more
SusanAthena
Research analyst, tutor
Master's Degree
3,810 satisfied customers
Its a DOCUMENT DESIGN ASSIGNMENT... it due on saturday itsIts a DOCUMENT DESIGN ASSIGNMENT... it due on saturday its a 2 page assignment... for this assignment pretend you are the manager of a company. You mud "invent" the company, that is, choose the type o… read more
MrsSmithNMHS
English Teacher
Master's Degree
212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.