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JGM, Solicitor
Category: Scots Law
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Experience:  30 years as a practising solicitor.
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What is the difference between a contract and a service level

Resolved Question:

What is the difference between a contract and a service level agreement?
Submitted: 7 years ago.
Category: Scots Law
Expert:  JGM replied 7 years ago.
Thank you for your question.

A service level agreement is a type of contract whereby a business undertakes to provide a certain level of service by way of, for example, cost, response time, number of staff assigned to the job etc. It is often a separate agreement from the main contract for works but can just as easily be incorporated into a main contract.

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