Scottish Law Questions? Ask a Scots Lawyer
You are protected under the sale of goods act and can insist upon a replacement cushion and not a repaired cushion where it was delivered to you in a faulty state. Your contract is with the shop that sold the item to you and if the supplier was GPlan then it is up to the shop to sort it out with GPlan but that is not your concern. You need to be stern and put a complaint to them in writing giving them a time limit to uplift the cushion and replace it and tell them in writing that f they do not do so within the time limit you give (say 7 days or so) then you may take legal action against them. If you get no result this way then I would consider consulting a solicitor to deal with them on your behalf or alternatively get in touch with your local trading standards department who may be prepared to intervene on your behalf.
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